Last updated: 30 September 2026
These terms apply when you buy software from PulseCode Technology Solutions ("PulseCode", "we", "us") through pulsecode.biz. By completing a purchase, you agree to them.
1. Who you buy from
Our online orders are processed by Lemon Squeezy, which acts as our reseller and merchant of record. Lemon Squeezy handles payment, sales tax/VAT, invoices and receipts, and its buyer terms also apply to your payment. PulseCode provides the software, licences and support.
2. Prices and payment
- Prices are shown in US dollars. Applicable taxes are calculated at checkout.
- Every licence is a one-time payment. Nothing is charged automatically and there are no subscriptions.
- Products marked "Coming soon" are not for sale yet; registering interest does not create any obligation for you or us.
3. Licences
When you buy, you receive a licence to use the software; you do not buy the software itself.
- PulseCode POS: a licence for the current major version (v1), for the number of computers included in your plan, with free updates within that version.
- PAM Reporting Tool: a licence valid for one year from activation, for the number of PAM appliances and users included in your plan. Licences are locked to the computer they're activated on. To continue after a year, buy a new licence.
You may not share, resell, rent or sublicense the software or your licence, remove licence protections, or reverse-engineer the software except where the law allows.
4. Delivery
- After payment, Lemon Squeezy emails your receipt and download link to the address you used at checkout.
- PAM Reporting Tool also needs a licence file tied to your computer: install the tool, then send us the machine ID it shows using our licence activation page. We aim to send your licence file within one business day.
- If your download email doesn't arrive, check your spam folder or contact support@pulsecode.biz.
5. Refund policy
We want you to be happy with your purchase. You can request a full refund within 7 days of purchase if the software does not work as described and we're unable to fix the problem within a reasonable time after you report it.
- To request a refund, email support@pulsecode.biz within 7 days of purchase with your order number and a description of the problem.
- Refunds are not available for change of mind, for purchasing the wrong plan, or for requirements not stated in the product description. If you're unsure whether a product fits your needs, including PAM solutions other than WALLIX Bastion, contact us before buying.
- Approved refunds are issued through Lemon Squeezy to your original payment method, and the related licence is cancelled.
- Nothing in this policy limits any rights you have under consumer protection laws that apply to you.
6. Promotional codes
Promotional codes can be used once, cannot be combined with other offers, have no cash value, and may expire. We may cancel codes that are shared publicly or used improperly.
7. Support
Support is provided by email at support@pulsecode.biz. Support levels depend on your plan; plans that include priority or 24×7 support say so on their pricing card.
8. Warranty and liability
We build our software carefully and test it thoroughly, but it is provided "as is", without warranties beyond those described on the product page and those required by law. PAM Reporting Tool connects to your appliance in read-only mode; you remain responsible for your systems, data and backups.
To the fullest extent the law allows, PulseCode is not liable for indirect or consequential losses, such as lost profits or data, and our total liability for any claim is limited to the amount you paid for the licence concerned.
9. Changes to these terms
We may update these terms from time to time. The terms in effect when you bought your licence apply to that purchase.
10. Contact
Questions about these terms or an order? Email support@pulsecode.biz.